5 Supply Chain Metrics You Should Be Tracking

Tuesday, March 29, 2016

Even the smallest glitches in your eCommerce company’s supply chain have the potential to become order errors, shipping delays and other negative situations that could impact your relationship with your customers. Monitoring key supply chain metrics gives your brand the insight needed to deliver high-quality experiences consumers expect and keep your business running functionally.

How to Leverage the Mobile Buying Experience to Increase eCommerce Sales

Monday, February 29, 2016

It’s important to keep in mind that customers will approach purchasing on mobile differently than a traditional desktop site or brick-and-mortar location. When people browse on their smartphones, they value speed, responsiveness and ease of use. As you build your mobile site, keep these expectations in mind—particularly as you continue to cultivate your social experience. A large portion of your social traffic will come via mobile, so it’s crucial for businesses to have a strong mobile presence capable of supporting these inbound customers.

Exclusive Access: Get Your Free Copy of Dotcom's First eBook

Tuesday, January 26, 2016

As a growing brand, navigating the world of online retail can be a daunting task without a trusty roadmap. You’ve successfully cultivated a loyal following of customers, secured funding for future growth, and have managed to get a solid grasp on your brand’s messaging. But while all this growth is exciting, you’ve undoubtedly outgrown the processes and procedures that helped propel you to this point in your journey.

Two Tips for Creating a Cohesive Omnichannel Experience

Friday, January 15, 2016

Technology has changed the ways in which we engage, share and shop for the products we’re after. Fifteen years ago, a catalog and a 1-800 support number were enough to meet customer needs. Today, merchants must ensure a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale.

Two Questions ECommerce Brands Should Consider for Freight Management

Wednesday, January 06, 2016

To the untrained eye, freight management may seem as simple as choosing someone to move goods from the warehouse to a customer’s doorstep. The truth is, effective freight management is a multifaceted effort that requires careful consideration of multiple moving parts.

Dotcom Distribution is Going to CES!

Friday, January 01, 2016

For the first time ever, Dotcom Distribution will be exhibiting at the Consumer Electronics Show in Las Vegas this year from January 6-9. CES will host more than 3,600 exhibitors and 150,000 attendees from 150 countries. As a leading eCommerce logistics and fulfillment partner, we’ll have our very own booth in the new eCommerce pavilion highlighting some of the industry’s newest innovations and emerging technologies.

Two Budget-Friendly Ways to Guarantee Your Packaging Impresses Customers

Wednesday, December 30, 2015

It’s no secret consumers get excited when they receive a package that is more creative than a traditional brown box. Brands that understand this and have made an effort to provide unique packaging have created memorable experiences for their customers that improve their brand perception.

Two Ways to Improve Your Returns Management Process

Thursday, October 22, 2015

It’s the dead of winter and your high-end fashion brand has just beat the holiday rush. Suddenly, thanks to an overly lax return policy, you receive an influx of returned swimsuits. What’s an eCommerce brand to do?

Two Ways to Master Holiday Peak Planning

Tuesday, September 08, 2015

The holidays are tough on even the most experienced online retailers and the pressure on eCommerce brands only seems to grow. Not only are eCommerce brands competing on the basis of price, but shipping speed can make or break customer perception and loyalty.

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