3 Questions to Ask Before Hiring an eCommerce Logistics Partner

For many online retail brands, eCommerce logistics is like a puzzle. In order to seamlessly meet customer demand and compete in a crowded eCommerce marketplace, every piece of your eCommerce fulfillment and logistics strategy needs to fall into place. As a result, your business emerges as a picture of efficiency that is poised for growth. 

Must-Ask Questions When Hiring an eCommerce Logistics Partner

A common misconception among eCommerce brands is that a logistics partner is only for larger, more established brands. But in reality, retailers of all sizes can benefit from working with a 3PL provider. Whether in the beginning stages of your business or well into the growth phase, an experienced fulfillment partner can give you a strategic and competitive edge.

There’s no shortage of companies that provide eCommerce logistics services. But it’s important to remember that services vary between providers; what one company offers, another might not. Before you dive into the specific nuances you want from a 3PL partner, it’s important to answer these service-oriented questions:

  • Does the company have experience with other eCommerce brands? A provider’s history with other eCommerce brands like yours can speak volumes. The partner you choose should be able to point to past success stories and specific instances in which they helped other online retailers achieve their goals. Look for client testimonials and case studies that detail exactly what other eCommerce brands wanted to achieve and how the provider got them there. 
     
  • How does the 3PL partner track performance?  You measure your own KPIs because you know that your logistics strategies always have room for improvement. Likewise, your fulfillment partner should track numbers like order fulfillment, throughput, quality assurance and more. Carefully monitoring these metrics reveals the areas that are working well for your business, as well as those that could use an adjustment. 
     
  • What resources does the fulfillment company have access to? While some 3PL providers offer basic-level services, others have access to a variety of eCommerce logistics resources that can make a huge difference for your business. Look for a partner that also has packaging capabilities, photography studios and relationships with a variety of shipping carriers. More resources for your 3PL partner means more resources for you, too. 

Too many eCommerce brands get bogged down in logistics and fulfillment responsibilities because they try to tackle them on their own. To avoid this fate, you need to partner with an experienced eCommerce fulfillment provider that has the tools, knowledge and resources to streamline back-end operations and improve performance output.

You need Dotcom Distribution. 

We’ve long served growing and established eCommerce brands, and we can provide logistics and fulfillment services that will give you a strategic advantage.

You know what we can do. Tell us what you need. To get started with Dotcom Distribution’s eCommerce logistics, contact us today.